Information & Technology
Solutions
Welcome to Information & Technology Solutions — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for ITS
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search ITS
Including FAQfinder
Services
Trending Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the ITS Mines Service Center (formerly the Technology Support Center) for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.
In Person: Visit the Mines Service Center (MSC)
Walk into the Mines Service Center (formerly the Technology Support Center –TSC, CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
Call us: Phone Support
Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions.
Verify Email from ITS (formerly CCIT)
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.
ITS Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other ITS service options would you like to see? Let us know.
News & Outages
Download the “M” (the Mines mobile app)
Put "The M" in your pocket. Not our famous hillside monument but an app of the same name, available for iOS and Android now. Check out the new Mines mobile app.
June 30 – July 1 :: Self-Service Banner Outage
Self-Service Banner will be unavailable during scheduled year-end closing, from approximately 3 p.m. Tuesday, June 30, through 7 a.m. Wednesday, July 1. In the event of complications, further information will be posted here. Questions: Please contact...
Production Systems Patching / Planned Outage | Saturday, June 20th 8:00am – 1:00pm
Production systems outage – Saturday, June 20 from 8:00am – 1:00pm Work Being Performed: Install Banner 9 Self-Service upgrades (Enterprise Systems). Systems Affected: Banner 9 Admin, Banner Self-Service through Trailhead, BEIS, UC4, e~Print and ODS/Cognos will be...
Production Systems Patching / Planned Outage | Wednesday, June 17th 5:30pm – 8:30pm
Production systems outage – Wednesday, June 17 from 5:30 - 8:30 p.m. Work Being Performed: Apply OS patches in production systems (Enterprise Systems). Systems Affected: Banner 9 Admin, Banner Self-Service, BEIS, UC4, e~Print, ODS/Cognos and Trailhead will be...
11 June 2020 (6:00 am – 7:36 am) :: Helpcenter (TDX) Outage
The service which backs helpcenter.mines.edu (TeamDynamix) is down this morning. They are working to restore service as quickly as possible. The service is back up as of 7:36 am.
6 Jun 2020 (8 am – 1 pm) :: Production Systems Outage Postponed
Due to an unforeseen issue with Ellucian Solution Manager (ESM), the application we use to install Banner solutions, the Banner 9 Self-Service upgrade in Production scheduled for this morning has been postponed. Banner 9 Admin, Banner Self-Service through Trailhead,...